Menu
3 IMPORTANT questions regarding your reservation that we remind you in writing:
• You can change this date of your operating room reservation on 2 occasions with a minimum notice of 30 days in advance at no cost, we will schedule another new date, only the amount of renewal of analyzes will be deducted if you have used it, if NOT NOTIFY US at least 30 days, giving us the possibility of occupying that operating room for another patient who needs it, you will lose the money from your reservation, as well as the expenses incurred or consumption made, prescriptions, analyzes etc. If you do not come to undergo the analysis essential for your treatment, we will not be able to intervene. You will be able to resume your treatment and schedule a new date by again depositing the minimum amount set for an operating room reservation, paying off your debt.
*Not applicable for Reconstructive Interventions-Touch-ups, or reservations processed with a binding date in the surgery confirmation.
• If you do not appear on the scheduled date on the day of your intervention, HOSPITAL CAPILAR, reserves the right not to refund the full amount of your lost intervention and/or the expenses generated. Expenses related to the surgical preparation scheduled for you (analytics, hotels, travel, administrative management, summoned personnel) in accordance with our “no show” policies, which allows us to maintain our quality standard with all our patients.
• If you finally decide NOT to undergo the treatment/intervention for reasons beyond our control, notifying us in due time, we will proceed to definitively cancel the scheduled day, discounting only those services/products consumed and management expenses incurred in each particular case. If Hospital Capilar who declines to carry out the intervention for reasons beyond your control, your money will be replaced in its entirety.
(does not applybecame for Free APPOINTMENTS at no cost or that require an operating room reservation)
All our clients, when contacting and booking an appointment IN HOSPITAL CAPILAR, accept that:
THE SESSION/SERVICE/CONSULTATION must be paid in advance or on the same day of the appointment, before or immediately after the TREATMENT/SERVICE/DOCUMENTARY MANAGEMENT received.
In the case of an appointment BOOKED/BUSY IN THE AGENDA, TO WHICH I DONT KNOW ATTEND and not given enough notice 24 HOURS.
(If you can not make your appointment, please call document to cancel 24 hours in advance).
-We inform that:
In our system that appointment will appear as lost without the possibility of being recovered.
A “no-show” occurs when someone misses an appointment without canceling in an appropriate manner.
Failure to be present at the scheduled time of your appointment will be recorded in your client history as a “no-show.”
First missed appointment: there will be no charge, if verified, it provides quite a justification.
Second missed appointment: your service voucher session will be given as completed.
The treatment sessions in Tarifa price DO NOT EXPIRE and you can cancel and reschedule your appointment as many times as you need in advance.
THE SERVICES and treatments carried out in HOSPITAL CAPILAR, THEY HAVE A BEGINNING AND AN END, HOSPITAL CAPILAR reserves the right to terminate your treatments/services purchased, without right to any refund, in the following cases:
– If you fail to comply or do not follow the specialist's instructions, thus preventing the effectiveness and correct development of the treatment in question.
– If you do not comply with the payment within the agreed deadlines.
-If you are disrespectful towards our staff or patients.
OFFERS YOU ACQUIRE WITH EXPIRATION ARE verbally informed and are REFLECTED IN YOUR BUDGET.
Our goal is to provide quality and individualized care in the most timely manner. “No-shows” and late cancellations and non-attendances…. They cause discomfort to the internal functioning, patients, workers...
This policy allows us to better utilize the appointments available to our patients and be respectful of all of your needs. Please be courteous and call immediately if you cannot keep your appointment. That time can be reassigned to another person.
The appointments in Hospital Capilar, they are in high demand and your early cancellation will give someone else the ability to access timely care.
We do everything possible to reach all our patients on time and not make them wait, so we thank you for your understanding, punctuality and empathy, as all these measures help you obtain quality service and care.
Thank you very much!
Hospital Capilar.
LEGAL WARNING: The right to modify these policies to adapt them to any legislative, jurisprudential or any other development is expressly reserved.
Sanitary Reg. No. Pontevedra: C-36-003121 Sanitary Reg. No. Madrid: C517593 Sanitary Reg. No. Murcia: 40004094
Copyright © 2021 - Legal Notice and Privacy Policy - Cookies policy - Return Policy
