In compliance with the provisions of article 10 of Law 34/2002, of 11 July, Information Society Services and Electronic Commerce (hereinafter, LSSI-CE), both the recipients of the service and the competent bodies are informed expressly, precisely and unequivocally, of the following aspects related to the Information society service provider:

  • Data controller: Hospital Capilar Central SL
  • CIF: B02867125
  • Address: avenue Moscatelar 11, CP 28043, Madrid, Madrid.
  • Email:
  • Web:


In Europe and Spain there are data protection regulations designed to protect your personal information that are mandatory for our entity. Therefore, it is very important for us that you fully understand what we are going to do with the personal data that we request. In this way, we will be transparent and we will give you control of your data, with simple language and clear options that will allow you to decide what we will do with your personal information.

Please, if you have any questions after reading this information, do not hesitate to ask us.

Thank you very much for your feedback.

What are we going to use your data for?

In general, your personal data will be used to be able to interact with you, to be able to provide you with our services and to attend to the requests that you make through the forms on our website.

Why do we need to use your data?

Your personal data is necessary to be able to interact with you and to be able to provide you with our services, which allows us to use your information within the law.

However, there are certain situations in which we will need your prior permission to carry out certain activities, such as being able to send you advertising or publish your image on the Internet. To do this, we will put at your disposal a series of boxes that will allow you to decide in a clear and simple way about the use of your personal information.

Who is going to know the information we ask for?

In general, only the personnel of our entity that is duly authorized may have knowledge of the information that we request. Likewise, your medical data may be collected and managed by non-medical personnel with the sole purpose of facilitating the transmission of information for the medical diagnosis process and its subsequent communication to the patient.

Likewise, those entities that need to have access to it so that we can provide our services may have knowledge of your personal information. For example, our bank will know your data if the payment for our services is made by card or bank transfer.

Likewise, those public or private entities to which we are obliged to provide your personal data due to compliance with any law will have knowledge of your information. To give you an example, the Tax Law requires you to provide the Tax Agency with certain information on economic operations that exceed a certain amount.

In the event that, aside from the cases mentioned, we need to disclose your personal information to other entities, we will previously request your permission through clear options that will allow you to decide in this regard. Regarding the communication of patient data from a Partner, the data can be communicated to the owner of the Partner that received this information in order to carry out the appropriate follow-up, and to the authorities that may legally require it.

How are we going to protect your data?

We will protect your data with effective security measures based on the risks involved in the use of your information.

For this, our entity has approved a Data Protection Policy and annual controls and audits are carried out to verify that your personal data is safe at all times.

Will we send your data to other countries?

In the world there are countries that are safe for your data and others that are not so. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection point of view.

In the event that, for the purpose of providing the service, it is essential to send your data to a country that is not as safe as Spain, we will always request your permission in advance and we will apply effective security measures that reduce the risks of sending your information personal to another country.

How long are we going to keep your data?

We will keep your data during our relationship and as long as we are required by law. Once the applicable legal deadlines have ended, we will proceed to eliminate them in a safe and environmentally friendly way.

What are your data protection rights?

You can contact us at any time to find out what information we have about you, rectify it if it is incorrect and delete it once our relationship has ended, if this is legally possible.

You also have the right to request the transfer of your information to another entity. This right is called “portability” and it can be useful in certain situations.

To request any of these rights, you must make a written request to our postal address or by email to, along with a photocopy of your ID, in order to identify you.

In the offices of our entity we have specific forms to request these rights and we offer you our help to complete them.

To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (

Can you withdraw your consent if you change your mind at a later time?

You can withdraw your consent if you change your mind about the use of your data at any time. For example, if you were once interested in receiving publicity for our products or services, but you no longer wish to receive more publicity, you can let us know through the form of opposition to treatment available at the offices of our entity.

In case you understand that your rights have been neglected, where can you make a claim?

In case you understand that your rights have been neglected by our entity, you can file a claim with the Spanish Agency for Data Protection, through one of the following means:

  • Electronic office:
  • Postal address: Spanish Agency for Data Protection, Calle Jorge Juan 6, 28001 Madrid
  • By phone: 901 100 099/912 663 517

Form a claim in the Spanish Agency for Data Protection does not entail any cost and the assistance of lawyer or attorney is not necessary.

Will we create profiles of you?

Our policy is to create profiles of the users of our services.

However, there may be situations in which, for the purposes of providing the service, commercial or otherwise, we need to create profiles of information about you. An example could be the use of your purchase or service history to be able to offer you products or services adapted to your tastes or needs.

In this case, we will always keep you informed in advance and apply effective security measures that protect your information at all times from unauthorized persons who intend to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those that we have explained to you. If, however, we need to use your data for different activities, we will always request your permission in advance through clear options that will allow you to decide in this regard.

Quality of the processed data

Our policy is not to collect data from people under the age of thirteen and in the event that a person under the age of thirteen provides us with their data, we will proceed to its immediate destruction.

You must not provide us with false or third-party information without your consent. You are responsible for the veracity and accuracy of the data provided.



Hospital Capilar Central SL (CIF B02867125) undertakes (in compliance with current regulations) to fully refund the amount paid in the event that the patient requests a refund within 14 days after contracting.

In the event that the patient requests the return after 14 days, Hospital Capilar Central SL reserves the right to negotiate the return in the form of non-economic compensation.

If the patient requests the return of a contracted service, Hospital Capilar Central SL undertakes to maintain a communication channel with it through the email account "".